Training Services
Supervision & Management
“Finally! A supervisory training program that makes sense. These skill-builders cover real-life challenges and gives step-by-step solutions that really work!”
— Pam Wyess, former police lieutenant
Our supervisory courses help establish the foundation communication and management skills required to direct individual performance and get the most from each member of your team.
Research suggests that people leave managers, not companies. Armed with this knowledge, the most successful organizations are equipping their team leaders, managers, and supervisors with the interpersonal skills they need to be most effective.
Let us help your supervisors develop their skills!
We offer a variety of supervisory training programs. Our most popular program is our Fast Track Leadership(r) Series. This flexible approach to supervisory development offers a series of half-day modules that are focused on:
- Improving interpersonal communication
- Developing influence and persuasion skills
- Improving team member performance
- Overcoming obstacles to performance
- Problem solving and decision making
The format can be tailored to meet your specific needs for content and scheduling, including using a blended learning approach using online and classroom sessions. Contact us for more information–we’ll build a program that’s just right for YOU!
Browse through some of the supervisory modules we offer:
Essential Skills of Leadership
- Maintain and enhance team members’ self-esteem while dealing with everyday issues
- Base discussions about performance and work habits on behavior rather than personalities and attitudes
- Involve team members in goal setting, problem solving, and decision making
- Review the Program Description
Browse the program description
Essential Skills of Communication
- See that communication is a two-way process
- Construct clear, concise messages in the interest of the listener
- Manage nonverbal behaviors to reinforce the intent of messages
- Listen actively to improve communication
- Review the Program Description
Browse the program description
Improving Work Habits
- Recognize the difference between job performance and work habits. Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution
- Understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action
- Explain clearly and specifically the nature of the team member’s unsatisfactory work habit while focusing on behaviors rather than attitude
- Use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability
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Managing Complaints
- Understand why all team member complaints must be dealt with rather than ignored or dismissed
- Be more sensitive to all the problems-minor or trivial, real or imagined-that can lie behind complaints
- Understand techniques used to determine underlying problems, which are not always the same as those the team member thinks are responsible for his/her difficulties
- Use various techniques to solve such problems while maintaining a positive relationship with the team member
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Coaching Job Skills
- Understand what coaching is, why it is important, and how it supports individual and company goals
- Prepare for a coaching session by using observation and analysis to build a plan for a successful dialogue
- Hold a coaching conversation that improves an individual’s performance and increases productivity
- Use coaching as a way to build a valuable sense of teamwork between the team leader and team member through communication, shared goals and collaboration
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Resolving Conflicts
- Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity
- Recognize the positive and negative impacts of conflicts and leverage conflict to everyone’s advantage
- Distinguish between the two major sources of conflict so that they can be resolved fairly and effectively
- Establish a cooperative atmosphere to resolve conflicts when they arise
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Delegating
- Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity
- Use a delegation process that ensures team member participation, involvement, and success so that what needs to be done gets done – properly and on time
- Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth
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Effective Discipline
- Use the techniques of effective discipline to eliminate problem behavior
- Communicate concerns in terms of behavior rather than perception or opinion
- Minimize defensiveness and focus on solutions
- Reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness and impede overall productivity
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Developing Performance Goals
- Define goals, objectives, and performance standards
- Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language
- Establish time limits for all performance standards
- Involve team members in creating their own individual performance standards
- Negotiate to develop performance standards for team members that address both desired results and team
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Providing Performance Feedback
- Base assessments on facts and behavior
- Assess performance
- Use positive feedback to motivate team members
- Gain team member participation in assessment
- Gain team member agreement with the assessment
- Gain team member commitment to the change needed to improve performance
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Supporting Change
- Understand why change happens, how people react to it, and how to support team member’s struggles with change
- Involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits
- Plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals
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Communicating Up
- Understand the importance of framing all communication with your manager in terms of his/her self-interest
- Enter meetings with your manager armed with a well-thought out and clearly stated objective
- Clearly link your objective with facts that support your plans and goals
- Work with your manager to uncover any questions or reservations he/she may have concerning your message
- Move conversations toward agreement with questions that focus on benefits to be gained when your objective is reached
- Clearly and concisely restate the decision that results from communicating with your manager and insure that this decision is mutually understood
Browse the program description
In addition to our Core Skills Leadership program, we also have these workshops that will benefit your supervisors:
Leading Successful Projects ( a 4-module, 2-day workshop)
- Understand the four phases that every project goes through
- Assess the probable impact of a project on business goals
- Determine the roles, tasks and activities needed to complete any project
- Ask the right questions in each phase of a project
- Use a clear system to track project progress and update stakeholders
- Motivate project team members to maintain their commitment and support
