(First published in the Insider Business Journal, October, 2000)
“Help Wanted.”
“Now Hiring.”
“Immediate Interviews with Manager.”
It seems as if these are the only banners that decorate the business district these days. And the classifieds are brimming with offers for employment as well. However, attracting new employees is not the only hurdle for employers to overcome. Keeping them brings its own set of challenges. Continue Reading
We’ve all heard that it’s not necessarily money that keeps employees loyal. Read the latest research and you’ll find a whole list of things that are on the wish list for today’s employee. Yet many employers still see the solution to their retention problems as having to do with dollar signs. Throw more money at ’em and they’ll stay.
I have this recurring fantasy that’s been playing out in my mind for the last few weeks. No, it’s not the one with Brad Pitt and me stranded on the island. This one is much more intense, more exciting. (I’m flushing just at the thought of it). It starts with groups of protesters gathering at each entrance of my local shopping mall. It’s not about civil rights or land preservation. But it is something that raises emotions and brings upset just as much as those issues. These activists feel violated and incensed by the issue at hand. So offended, in fact, that they’ve come to protest and have pledged not to leave until their demands have been met.
You’re having a pretty good day so far. Your customers have been friendly and their transactions have been fairly routine. You’ve answered all their questions and solved all their problems. They actually seem pleased with your service when they walk away or hang up the phone. If only you could always do exactly what the customer wanted – how much easier your job would be! Continue Reading
The checkout clerk was friendly enough. Smiled, made good eye contact. Even engaged in conversation with me. Wow, I thought. Great service. And then it happened. As he handed over my neatly bagged five-items-or-less, I thanked him. He thanked me back. Continue Reading
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